Terms and Conditions

These Terms and Conditions govern the provision of services by [Company Name] (“we,” “our,” or “the Company”) for guided walks and navigation skills teaching on Dartmoor. By booking or participating in any of our activities, you (“participant,” “you,” or “your”) agree to be bound by these Terms and Conditions. Please read them carefully before booking or participating in any activities.

1. Booking & Payment

1.1 Booking Process
To book a guided walk or navigation skills course, you must complete our online booking form or contact us directly via phone or email. Bookings will only be confirmed once payment has been received in full, unless otherwise agreed.

1.2 Payment
Payment can be made by credit/debit card, bank transfer, or via other payment methods specified by the Company. Full payment is required at the time of booking unless agreed otherwise.

1.3 Pricing
Prices for activities are listed on our website or other marketing materials and are inclusive of VAT, where applicable. The Company reserves the right to change prices without notice, but any changes will not affect bookings already confirmed.

1.4 Minimum & Maximum Group Sizes
For guided walks, the minimum number of participants per group is five, and the maximum is ten. For navigation skills courses, the minimum number of participants is four, and the maximum is six. If minimum group sizes are not met, the Company reserves the right to cancel the event and will provide a full refund or offer alternative dates.

2. Cancellations & Refunds

2.1 Cancellation by Participant
If you wish to cancel your booking, please notify us in writing (via email) as soon as possible. The following cancellation charges apply:

• More than 14 days before the activity: Full refund minus a £25 administration fee.
• Less than 14 days before the activity: No refund.

2.2 Cancellation by the Company
In the event that the Company needs to cancel the activity due to unforeseen circumstances (e.g., adverse weather conditions, illness, or other emergencies), we will provide as much notice as possible and offer you the option of a full refund or rescheduling your activity for an alternative date.

2.3 Rescheduling
If you wish to reschedule an activity, we will do our best to accommodate your request. Rescheduling is subject to availability and must be requested at least [insert time frame] before the original activity date. Additional charges may apply depending on availability and costs.

3. Health & Safety

3.1 Participant Responsibilities
By booking a guided walk or navigation skills course with us, you confirm that you are in good health and physically fit to participate in the activities. You must inform the Company of any medical conditions, disabilities, or other circumstances that may affect your ability to participate.

3.2 Equipment & Clothing
You must bring appropriate outdoor clothing and equipment for the activity. This includes, but is not limited to:

• Waterproof jacket and trousers
• Sturdy walking boots or shoes
• Backpack with water and snacks
• Warm layers
• Hat and gloves (depending on weather conditions)
• Personal first aid kit (optional but recommended)

If you are unsure of what to bring, please consult the Company’s pre-activity briefing or contact us for advice.

3.3 Risk Acknowledgment
Participation in outdoor activities involves inherent risks, including but not limited to slips, trips, falls, exposure to the elements, and wildlife encounters. By booking and participating in these activities, you acknowledge these risks and accept responsibility for your own safety.

4. Weather Conditions & Force Majeure

4.1 Adverse Weather
Dartmoor’s weather can be unpredictable. If weather conditions are deemed unsafe for the activity (such as extreme rain, fog, high winds, or snow), the Company reserves the right to cancel or alter the planned activity. In such cases, you will be given the option to reschedule or receive a full refund.

4.2 Force Majeure
The Company will not be held liable for any delays, cancellations, or failures to perform resulting from events beyond our reasonable control, such as extreme weather, natural disasters, strikes, or other events outside of the Company’s control. We are not liable for your travel cost or accommodation cost in the event of any cancellation.

5. Guided Walks & Navigation Skills Teaching

5.1 Guided Walks
Our guided walks are led by experienced and qualified guides. The duration and difficulty of each walk will be outlined in the booking details. It is your responsibility to ensure that you are physically prepared for the chosen activity. Walks may be adapted or changed by the guide in response to changing weather conditions or other factors.

5.2 Navigation Skills Courses
Navigation skills teaching is designed to equip participants with the skills to navigate effectively in the countryside. These courses will cover map reading, compass use, route planning, and other navigation techniques. Participants are encouraged to engage actively with the instructor and practice the skills taught.

6. Liability & Insurance

6.1 Limitation of Liability
The Company will take all reasonable precautions to ensure your safety during the activity. However, the Company’s liability for injury, loss, or damage to personal property is limited to the amount paid for the activity. The Company will not be liable for any indirect or consequential losses.

6.2 Insurance
The Company holds public liability insurance for the activities we provide. However, it is strongly recommended that participants take out their own personal travel insurance that covers outdoor activities, including personal injury, loss of equipment, and cancellation.

7. Conduct & Behaviour

7.1 Participant Behaviour
We expect all participants to behave in a responsible and respectful manner during the activity. The guide or instructor reserves the right to remove any participant from the activity if their behaviour is disruptive, dangerous, or threatens the safety or enjoyment of the group. No refund will be given in such circumstances.

7.2 Alcohol & Drugs
Consumption of alcohol or drugs before or during the activity is strictly prohibited. Participants deemed to be under the influence of alcohol or drugs will be removed from the activity without a refund.

8. Personal Data

8.1 Data Protection
We collect personal data during the booking process to facilitate your participation in the activity. We will not share your personal data with third parties without your consent, except as required to ensure full NNAS qualification.

9. Complaints

9.1 Complaints Procedure
If you are dissatisfied with any aspect of the activity or service provided, please contact us immediately. We take complaints seriously and will investigate any issues raised. If the issue cannot be resolved on the day, we will aim to address it within 7 days of receiving your complaint.

10. Changes to Terms & Conditions

10.1 Amendments
The Company reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to participants through our website, email, or other means of communication. All amendments will apply to bookings made after the date of change.

11. Governing Law

11.1 Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Photos / Videos

12.1 We may take and use photos or videos of you participating in the course or event. These may be used on our website and social media. If you do not want to have your photo taken or materials used, please let us know at the start of the event.

12.2 All photos and videos on our website and social media are the property of Discover Dartmoor and cannot be used without permission.

By booking or participating in any activity with us, you confirm that you have read, understood, and agree to these Terms and Conditions.

If you have any questions or concerns, please contact us before making your booking.